FEATURED JOB OPENING: Hotel Manager(s) - Seaside, OR

Posted: 3/31/2024

JOB TITLE: Hotel Manager(s)

The Tides by the Sea, a 100‐year old historic ocean‐front condo‐tel in Seaside, Oregon is seeking a team of two to manage our property of 52 unique individually owned condos – 30 + of which are part of our Rental Operation (hereinafter, R/O).  The team would be primarily responsible for managing the R/O, which includes exemplary customer service for our guests, working with property financials, managing our front office, interacting with Owners, Housekeeping and Maintenance staff as well as overall property maintenance. The job also entails working with our Property Management System and various platforms which market and book units in the rental pool. Compensation includes an on‐site 2‐ bedroom, 2‐bathroom, kitchen, dining and living room apartment, with access to the outdoor heated pool and laundry. The responsibilities below will be shared between the Team we are hiring, and who will report ultimately report to our Board Chair or his/her designee.

OUR CULTURE:

We are a workplace that values family, work life balance, community and fun. We provide a creative and energetic environment where people can learn and grow together. We love an entrepreneurial spirit, and the vision to create something new, different and better.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Front Desk/Office Manager

• Provide exceptional services and experiences for our Guests and Owners and respond to any Guest and/or Owners concerns in a timely and professional manner
• Ensure Guests and Owners are recognized and warmly greeted upon their arrival and answer any questions they may have
• Monitor daily records, bookings  and payments
• Ensure assigned Units are prepared prior to check‐in
• Manage lodging rates by monitoring local industry as well as city and regional events to properly adjust nightly and seasonal room rates
• Oversee all check‐in and check‐out tasks, including financial transactions by collecting necessary Guest information during registration (i.e. identification, credit card data, exact date of stay)
• Manage both on‐line, walk-in as well as phone reservations and assign Units (if not registered in advance)
• Collect necessary guest information during registration (i.e. identification, credit card data, exact dates of stay)
• Ability to adapt to The Tides culture and willing to make change to reflect business demand
• Assign rooms (if not registered in advance)
• Inform Guests about our hotel property, services, amenities and offer suggestions for local businesses
• Respond to any guest and owners concerns in a timely and professional manner
• Oversee Head Housekeeper and liaise with Housekeepers and Maintenance staff
• Oversee general operation of the common elements such as landscaping, pool maintenance and daily tasks to maintain a safe, welcoming and clean property (i.e. window washing, trash collection, exterior lighting, maintaining equipment such as picnic tables, BBQ’s, pool chairs)
• Coordinating with vendors and maintenance staff and reporting to the Board Chair or his/her designee to facilitate improvements and repairs as needed.
• Ability to hire, train, manage and review Housekeeping and Front Desk staff
• Ability to provide proper accounting of employee hours to an employer’s payroll service (ADP, Paycom etc.) for the purpose of preparing payroll checks
• Provide concierge services for our guests
• Understand and ensure all relevant city, county, state and federal laws  are followed or followed up on if
• Report and record any maintenance issues on the facilities maintenance report system
• Attend Board of Directors (hereinafter BOD) meetings and present a Manager’s Report

Bookkeeping

• Implement general accounting functions of Accounts Payable, including vendor set‐up, entering and coding invoices, and Owner payment distribution using QuickBooks and/or additional accounting software
• Investigate any questionable data
• Compile monthly and Quarterly reports for The Board (i.e. Gross and Net Revenue from guest bookings)
• Communicate with the Board appointed Treasurer, Bookkeeper and/or Accountant
• Assist the BOD with the development of the annual HO/RO budgets and operate within the budget

Skills

• Excellent customer service
• Experience in Hotel Front Desk duties preferred
• Exemplary organization skills
• Excellent verbal and written communication skills
• Motivated self‐starter
• Knowledge of accounting/bookkeeping and skilled in dealing with financial numeric data (see Bookkeeping section below)
• Website maintenance
• Administrative knowledge and use of key Social Media sites
  • Including Instagram, Twitter, YouTube and Facebook
• Quickbooks (and/or additional accounting software)
• Experience in Reservations/Booking software (ResNexus, booking.com, AirBNB, etc.)
• Proficiency in Microsoft Excel,  Word and Google Drive
• Adobe Creative Suite
• Canva or similar online platform for creating social media graphics and presentations
• Active listener

Marketing

• Work with the Board to develop a marketing plan
• Stay current on the latest social media marketing developments
• Create and manage content on social media channels, (i.e. Tides Facebook page) and interact with followers and respond in a timely fashion
• Ensure posted and printed marketing materials are on brand
• Provide monthly marketing, email and social media campaign calendar
• Develop and maintain professional relationships with key contacts in local visitor based offices
• Stay up‐to‐date on local happenings within a 20 mile radius to the north and south of the Tides, in order to align our marketing efforts with on‐brand developments in our area and market
• Network with local tourist businesses to build awareness about The Tides by the Sea
• Maintain The Tides website to ensure content is constantly kept fresh and up‐to‐date and responses are timely
• Develop and present creative and cost‐effective marketing solutions as well as on‐site activity suggestions
• Keep image libraries updated with visuals that are on brand
• Excellent customer service
• Experience in Hotel Front Desk duties preferred
• Exemplary organization skills
• Excellent verbal and written communication skills
• Motivated self‐starter
• Knowledge of accounting/bookkeeping and skilled in dealing with financial numeric data (see Bookkeeping section below)
• Website maintenance
• Administrative knowledge and use of key Social Media sites
  • Including Instagram, Twitter, YouTube and Facebook
• Quickbooks (and/or additional accounting software)
• Experience in Reservations/Booking software (ResNexus, booking.com, AirBNB, etc.)
• Proficiency in Microsoft Excel,  Word and Google Drive
• Adobe Creative Suite
• Canva or similar online platform for creating social media graphics and presentations
• Active listener

Preferred experiences include, but not limited to:

• Hotel Front Desk Agent or similar role
• Social media marketing
• Accounting and/or bookkeeping
• Website analytics and optimization